Information for guests Villa Rosenberg

Here you will find information about your stay at Villa Rosenberg. Welcome! We would love it if you check in at www.facebook.com/beachvillarosenberg or tag your photos on Instagram @villa.rosenberg

Before you arrive, you will receive information from me about how you will be welcomed.

As the owner, you can also send me a WhatsApp message at 0031 653 276 070. I wish you a pleasant stay, Jacqueline Rosenberg.

Check-in from 4 p.m. and check-out before 10 a.m.

Linen, towels, tea towels, etc.

You will be provided with linen and towels, but not beach towels. Our cupboard with the supplies is usually locked. If it is open, you are welcome to use extra items during the low season. Please make sure that any linen you take is washed and returned to the cupboard. Extra use also means extra costs at the laundrette. You will understand that these costs are not for us but for you.

Spices, washing-up liquid, bin bags, drinking water cooler, tea, coffee, dishwasher tablets and more

The first guests of the season will be surprised by what is available. You are welcome to use everything. Please replenish anything that is used up. This is much appreciated by the next guests. Thank you!

On departure

• All waste bins emptied (including the bathrooms)

• Remove all non-perishable products

• Clean all dishes (with dishwasher) and put them in the cupboard

• Empty the fridge and freezer

• Turn off the fridge and freezer. Upper villa: open the fridge door and you will see the on/off switch at the top right. Leave both doors and all freezer drawers open. Thank you very much!

• Leave the barbecue clean for the next guests. PLEASE NOTE: in high season, the barbecue may be prohibited due to fire hazard.

• Oven clean

• Everything should be swept clean. So there should be no rubbish on the floor.

• All items should be returned to their original place

Ensure your own safety

When you leave, lock all doors. Kitchen door, Naya living room door and front door upstairs and, if applicable, front door downstairs if you are renting the third bedroom. When you leave the driveway, check that the electric gate is properly closed.

Close the windows in the living room! With a ladder, you can easily get inside. Thieves prefer to break in when there are tenants. There are things to steal that thieves find interesting.

Electric gate

The entrance to Villa Rosenberg is secured by an electric gate. You will be provided with a remote control. Please do not lose it, as the remote control costs £75 each. Of course, you only have to pay for this if you lose the remote control or it is damaged due to improper use.

Smoking

Smoking is not permitted anywhere in the villa. We also request that you use an ashtray outside and dispose of cigarette butts properly.

Oven

It is mandatory to use baking paper and to cover chicken and meat to prevent splattering. Upon departure, you are expected to leave the oven clean. If the oven is still dirty, you will be charged for cleaning.

This request also applies to any other appliances, pans, crockery and cutlery.

Rubbish

Always use a bin bag. There is no rubbish collection service. Rubbish must be disposed of at the special waste collection points at the end of the street. Here too, plastic, glass and similar items must be separated.

Washing machine

The washing machine is located at the rear of the house. I always use the 15-minute cycle. Nice and quick, yet clean. A drying rack is available and there are lines under the carport. An ironing board and iron are also available.

Beach

Beach towels are best hung under the carport or on the line in the garden when you return home. This will prevent sand from getting into the house.

Sofas

We would appreciate it if you treat our house as you would your own. So please do not sit on the sofas with wet swimwear. Also, be careful with sunscreen on your legs and back.

Garden and watering

There are boxes for automatic watering on the taps in the garden. Would you kindly ensure that your children do not touch these?

Swimming pool

Please use the outdoor shower first. This is also useful for rinsing sand off your feet after a day at the beach. Every year, the pool attendant asks guests to use less sunscreen before swimming. This means he has to use more chemicals, which is not good for your skin! Outdoor shower: Turn the large orange knob on the left to start the water supply. Please use plastic glasses by the pool!

Air conditioning

Please use the air conditioning sparingly. Do not leave windows or doors open. Please turn off the air conditioning when leaving the room and when leaving the villa.

WIFI CODE

Please do not touch the box or the cables.

It is on the wall above the TV. Malfunction? Call Telitec on 0034 96 574 3473.

Cushions

Can be stored in the beach house in case of rain.

Something broken?

Please replace it and let us know. Thank you! If we have to go shopping, we will charge for the time.

Returning furniture, household items and appliances

If you move anything, including a sun lounger, to another location, please return it to its original place before you leave. Of course, you have paid for the cleaning, but no time is charged for returning items to their proper place. Many thanks!

Tips

Car

Taking out your own insurance is cheaper than buying insurance from the car company. You will need to pay a deposit by credit card. Some credit cards include car insurance (American Express) if you pay for your car with your credit card. We like to book with Rental Cars. Do you Spain is also popular but does not accept American Express.

Eating

• La Buenes Vida, French cuisine, good wine!

(at the bottom of the street, turn right and then immediately left)

***** AMANTE!

• Happy Garden (Chinese food)

Afternoon drinks

• El Portet, the first restaurant on the beach. Good bottle of wine, fried fish. Nice for the afternoon.

• Club Gabana (towards Moraira beach)

Supermarket

Large Aldi, right at the bottom of the street next to the large Chinese shop (a kind of physical Ali Express, which also sells gas bottles)

Pepe la Sal, luxury supermarket in Benissa Costa and the Lidl towards Benissa (uphill)

Night shop

The supermarket is called ‘Open Cor’ and is open from 8 a.m. to 2 a.m., even on Christmas Day. At the roundabout in Moraira, where you turn towards El Portet, turn left and the supermarket is opposite the petrol station. They also sell gas bottles here.

Stereo available

TV upstairs and downstairs

Via Google Chrome Cast (google this for instructions)

Extra: We kindly ask our guests to treat the key holder and/or owner with respect and to accept his/her rules.

The maximum occupancy is indicated in the travel documents and may not be exceeded. The key holder has the right to refuse additional guests in the rented accommodation or to charge extra for this.

Any additional costs, if indicated on the accommodation voucher, such as tourist tax, cleaning costs, bed linen or a deposit, must be paid before arrival.

Please do not move the furniture. This can cause unnecessary damage and wear to the furniture and floors. The manager may charge you additional costs if furniture has to be returned to its original place or if damage is caused.

Do not open any rooms or cupboards that are locked with a key and are therefore intended for private use.

Septic tank

Do not throw anything into the toilets, bathtub, sink or other drains (no toilet paper, tampons, sanitary towels, nappies, panty liners). You may also not throw any environmentally harmful cleaning products such as chlorine, grease or food residues into the drains or toilets. This causes serious blockages!

Any flooding in the bathroom will result in damage to the furnishings and floor. The guest is liable for all damage. Repair costs will be charged to you, even after departure.

Always use linen on the beds. If you fail to do so, you may be charged for the cleaning costs of the pillows, blankets and mattresses.

If there is a fireplace or wood-burning stove in this house, please take care not to let the fire get too hot and do not use wet wood, as this could result in a chimney fire. If you are not sure how to use the fireplace, please ask the manager or owner, who will be happy to provide you with information. Please buy wood and do not take it from gardens. The owner can advise you where to obtain it.

Hot pans cannot be placed directly on the worktop or table; always use a trivet.

Unless otherwise indicated, smoking is not permitted in this property. Smoking outside (balcony, garden) is permitted. If you do not comply with this rule, you risk a fine.

Have you brought your pet with you? Please make sure that it does not lie on the sofas or beds and keep it on a leash outside.

Respect the garden, do not pick flowers or touch trees and plants; do not light fires! Avoid driving cars on the gravel at the side or through the garden. Pitching tents is strictly prohibited.

Please do not cause any nuisance. Please observe the rule that after 10 p.m. you must respect the peace and quiet of the neighbours.

We take the environment and therefore (household) waste separation seriously. Residual waste may only be disposed of in closed waste bags in the designated waste bins. The collection of full rubbish bags on balconies and terraces is strictly prohibited. Glass, plastic, metal and paper must be separated from other types of waste where possible and disposed of in the designated containers (if available).

Every guest is obliged to use water, electricity, heating oil and gas with care. It is mandatory to switch off the cooker, oven, lights and TV when leaving your holiday home. Excessive power consumption will be charged upon departure.

Please report any defects immediately upon arrival and notify the manager within 24 hours so that you will not be held liable at the end of your stay. Please report any damage that occurs during your stay and before you leave so that the manager can prepare the house for the next guests.

Any complaints must be reported immediately (within 24 hours) after discovery to the owner, Jacqueline Rosenberg, on 0031(0)653276070.

Please consider the following points before departure:

 Leave the apartment in good order (swept clean) by the specified check-out time at the latest.

 The oven and microwave are clean and switched off.

 The refrigerator is empty with no food or drinks left behind. Please switch it off and leave the door and drawers open. (The switch is located on the refrigerator behind the door.

 The dishwasher is empty and clean, and the crockery is clean and in the cupboards.

 Dispose of rubbish bags in the appropriate waste containers.

 All lights are switched off and windows are closed upstairs

[ ] Downstairs, all windows are open on the latch!

 All taps are turned off

If you have any questions, please WhatsApp us on 0653276070

The address is

Villa Rosenberg

Calle el Voltor 11

03720 Benissa Costa

Comunicat Valenciana Spain

Province of Alicante

0031(0)653276070

We wish you a pleasant holiday!